1 марта круизная компания прислала письмо счастья:
- отправление откладыванется на 1 день - на 3-е марта
- 2-го марта прибыть в порт в своё время чек-ин
- оттуда нас развезут по отелям
- за потерянный круизный день деньги вернут
- будут возмещены расходы на питание
- отменяется Дили/Восточный Тимор
Your Pacific Dawn cruise will now depart on Friday 3rd March, but please be assured we are making arrangements for your overnight accommodation and comfort in Singapore.
What You Need to Do
Please make your way to the Singapore Cruise Centre tomorrow (Thursday March 2) at your original check-in time.
Hotel &Transport Arrangements
Once you arrive at the Singapore Cruise Centre, you will be directed to shuttle buses to take you to hotel accommodation that has been arranged for you by P&O. On Friday, you will then be transferred from your hotel to the Marina Bay Sands Cruise Terminal to embark Pacific Dawn. Full details on transfer and embarkation times will be provided at your hotel.
Itinerary Change
Due to the later departure from Singapore, the itinerary will be revised slightly, and Pacific Dawn will call to Benoa and Komodo Island one day later than scheduled. In addition, we will no longer be calling to Dili. The rest of the itinerary remains as scheduled.
In recognition of the delay, we are in the process of arranging a refund of one day of your cruise fare. If you booked via a travel agent, this will be processed back to your agent. If you booked directly with P&O, your refund will be processed back to your credit/debit card, or via cheque if you paid through BPAY. Please allow approximately 4 weeks to receive your refund.
In addition, we will also cover any reasonable out of pocket expenses incurred as a result of this delay, such as for main meals. Please keep a hold of any receipts and a form will be provided to you onboard to complete.