ABOUT YOUR UPCOMING TRAVELS
Dear Guest,
At Royal Caribbean International, the safety and well-being of our guests and crew is top priority. So, in light of current regional travel conditions, we’ve made the difficult decision to cancel our Quantum of the Seas February 24th cruise.
While these circumstances are beyond our control, we know how much time and effort go into planning your vacation. We’re terribly sorry for the disappointment and inconvenience. Please know, we explored all options, before taking this measure.
As a result, we’re providing you with the following:
A full refund of any paid portion of your cruise fare to the original form of payment, including any non-refundable deposits.
A refund for any pre-paid amenities and packages – like internet, beverage, and dining.
We’ll begin processing all refunds immediately, and depending on your banking institution or method of payment, you should start seeing these refunds by February 19th, 2020, but most likely sooner. Please note, that if you paid via a wire transfer or check, your refund will take at least a week longer.
If you purchased air or hotel…
via Royal Caribbean, these will also be automatically refunded to you.
on your own, we will assist you with air change or cancellation fees. We will cover $200 USD per person for domestic flights or $400 USD per person for international flights. Please send your receipts to
RoyalGuestRelations@rccl.com for reimbursement. Please reach out to your hotel provider for reimbursement.
If you have any questions, please contact your Travel Advisor immediately or contact us at:
1-800-754-500 in Australia
0844 493 4005 in the U.K.
1-800-256-6649 in the U.S. or Canada
All other countries, please visit
http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.
Thank you for your patience, understanding, and cooperation during this unexpected situation. We hope to welcome you onboard one of our ships under different circumstances very soon. In the meantime, we hope this situation diffuses quickly and wish you good health.
Sincerely,
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