Мы бронировали самостоятельно на
www.msccruises.co.uk из Рио в Копенгаген. Билеты пришли 09.03.2020. А 17.03.2020 как я уже писала пришло письмо об отмене круиза.
Вот весь текст письма
Important notice: your upcoming Grand Voyage on MSC Poesia
SUBJECT: Important notice: your upcoming Grand Voyage on MSC Poesia
REFERENCE: 035227338
SAILING DATE: 3/30/2020
Dear Natalia
Please, find below an important update about your Grand Voyage on MSC Poesia. Unfortunately, due to the current situation regarding COVID-19 we have no option but to but to cancel this cruise.
As this public health emergency continues to evolve, authorities around the world are effectively closing their ports to all cruise ships. This includes Brazil and several European countries, directly affecting our itinerary. In light of these developments, it has become impossible for us to conduct our itinerary as planned and, unfortunately, we have no option but to cancel this Grand Voyage. We deeply apologise for this inconvenience.
Please note that you will receive a voucher of the value of your booking minus any pre-paid packages, which can be redeemed on any future cruise at any point during the current year and until the end of 2021. Additionally, you will receive a refundable shipboard credit of Euro/USD 400 per cabin.
Any added extras (beverages, excursions, etc.) will also be refunded. For any other expenses that you may have incurred, such as flights (unless booked through MSC Cruises), hotels, transport, etc. please contact your travel agent or airline.
We apologise for this unfortunate situation, which is out of our control, and thank you for your understanding and cooperation.
Best wishes,
Charlotte Jones
Head of Contact Centre UK and Ireland
