Kuskow писал(а):RyanAir отменила мой рейс из Копенгагена в Милан и даже предложила полный возврат денег, хотя я думал, что будет ваучер. Ну прям молодцы.
Недолго музыка играла. Теперь они говорят, что вроде бы и не отказываются от возврата денег, но возвращать будут только после окончания всей этой котовасии. А если, мол, хочешь получить что-то прям вот сейчас, то можешь взять ваучер и использовать его в течение 12 месяцев на покупку нового билета или сопутствующих услуг. Я, пожалуй, пока останусь ждать деньги.
RyanAir писал(а):Dear Customer,
Over the past months the spread of the Covid-19 virus has caused many EU governments to impose flight and/or travel bans which grounded over 99% of Ryanair’s flights. We are doing everything we can to support our customers, our people and protect jobs. We are ready to return flying when Covid-19 is defeated, hopefully sooner rather than later.
We regret that these Government travel restrictions have forced the cancellation of your Ryanair flight(s) under booking reference:: ******.
We are experiencing an unprecedented volume of support requests due to Covid-19, so we kindly ask you to bear with us at this busy time. The processing time for cash refunds is taking far longer than normal as we are processing over 1,000 times the normal volume of cancellations. We also have 75% fewer staff available to process refunds due to social distancing restrictions.
Ryanair is offering vouchers and free moves as these are automated and give customers an immediate alternative. Customers who choose not to accept a free move or voucher will receive their refund in due course, once this crisis has passed. Over the coming weeks and months, we will be working hard to process refund requests as quickly as we can.
We sincerely apologise for these unavoidable refund delays which are due to the unprecedented volume of Govt. imposed flight cancellations and we sincerely thank customers for their patience.
Please see below details of your travel voucher for 69.59USD, the full value of your unused booking. This amount can be used for the purchase of Ryanair flights and other services at any time over the next 12 months. It is simple to use this voucher when making a booking on the Ryanair website or app. Please click here for a full set of T&C's.
Click on the below link to accept your voucher.
