Irina700 писал(а): ➡Нам говорил наш агент
Ниже письмо от круизной компании
ABOUT YOUR UPCOMING TRAVELS
Dear Guest,
We are reaching out to provide an update on the status of your 2021 cruise vacation. As the world continues to work towards a new normal, our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. While working with the Centers for Disease Control and Prevention (CDC) and other local health and government authorities towards this shared goal, we are evaluating all current itineraries to ensure compliance with the new Conditional Sail Order. At this time, Celebrity Cruises will be suspending global operations for all sailings departing on or before February 28, 2021, as well as our remaining Winter 2020/21 season in South America.
Unfortunately, this suspension will require cancellation of your upcoming cruise vacation. We apologize for the inconvenience this causes as we value your vacation time and want to ensure you have the best experience possible on a Celebrity Cruise. At this time, we would like to offer you the opportunity to be re-accommodated on another Celebrity Cruise vacation or to receive a 125% Future Cruise Credit (FCC) or a 100% Refund.
From now through December 16, you have the option of keeping your cruise vacation plans to the same destination and rescheduling for next year on a date within four weeks of your originally scheduled departure. Just contact us or your travel partner and your reservation will be shifted at the same rate including any promotion you currently have on the booking.
If you are unable to rebook by December 16, you will automatically receive a 125% FCC valid for use on sailings through May 4, 2022. The value of the FCC will be calculated based on the amounts paid toward your cruise and will be processed by January 15, 2021 via email. Cruise taxes and fees will be refunded separately to your original form of payment within 30 days of cancellation. No action is required on your part to receive this FCC. Please note, when redeeming your Future Cruise Credit, only one FCC may be applied per person, per reservation.
If you prefer a 100% refund to your original method of payment, as opposed to the FCC, you may contact us anytime up until March 31, 2021. To avoid waiting on the phone to cancel, please contact your travel partner or click here and we will get the process started for you. You can expect to receive a refund within at least 30 days after you submit your request. Cruise taxes and fees will be refunded separately. Please note, if you have already cancelled your sailing by taking advantage of our Cruise With Confidence policy you will not be eligible to receive the compensation noted above.
If you choose to accept a Future Cruise Credit, and have pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or you may choose a 100% refund. In order to select the 125% Onboard Credit please click here to submit your request. If we have not received your choice of compensation for these pre-booked items by December 16, these charges will automatically be refunded in full to your original method of payment and will show up as a separate transaction. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible.
Guests with air travel and hotel booked through Flights by Celebrity will be refunded automatically. You will not need to call in to initiate the process. Guests with independent air arrangements need to contact their air carriers directly to make all required cancellations.
First and always, please take care of yourselves and your family. Thank you for your patience and understanding as we work through these unique circumstances. If you have any questions, please feel free to contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. We look forward to welcoming you aboard soon for an amazing Celebrity Cruises vacation.
Sincerely,
Celebrity Cruises
