12 марта получил от Команда logitravelru
Круизная компания отменила Ваш круиз в связи со сложившейся ситуацией с коронавирусом.
Мы свяжемся с Вами позже по поводу возврата денежных средств.
12 марта получил от Royal Caribbean International
Dear Guest,
At Royal Caribbean International, the safety and well-being of our guests and crew is top priority. In light of current regional travel conditions, we continue to carefully monitor public health around the world. While details related to Coronavirus (COVID-19) continue to evolve, some countries and regions, like United Arab Emirates, have closed their ports to cruise ship travel and as a result, we have no other choice than to cancel our Jewel of the Seas March 16th, 2020 cruise.
Please know, this new travel restriction was just put in place - actually yesterday, while Jewel was already sailing, and they had to turn around to their embarkation port. We’ve been looking at how we could still provide you with another cruise option. But unfortunately, we are just unable to do so due to this travel restriction. While these circumstances are beyond our control, we know how much time and effort go into planning your vacation. We’re terribly sorry for the disappointment and inconvenience. Please know, we explored all options, before taking this measure.
As a result, we’re providing you with the following:
A full refund of any paid portion of your cruise fare to the original form of payment, including any non-refundable deposits.
A refund for any pre-paid amenities and packages – like internet, beverage, and dining. And know, if you purchased a RoyalUp Upgrade, that too will be refunded to you.
We’ll begin processing all refunds immediately, and depending on your banking institution or method of payment, you should start seeing these refunds by March 25th , 2020, but most likely sooner. Please note, that if you paid via a wire transfer or check, your refund will take at least a week longer.
If you purchased air or hotel…
via Royal Caribbean, these will also be automatically refunded to you.
on your own, we will assist you with air change or cancellation fees. We will cover $200 USD per person for domestic flights or $400 USD per person for international flights. Please send your receipts to
RoyalGuestRelations@rccl.com for reimbursement. Please reach out to your hotel provider for reimbursement.
If you have any questions, please contact your Travel Advisor immediately or contact us at:
1-800-754-500 in Australia
0344 493 4005 in the U.K.
1-800-256-6649 in the U.S. or Canada
All other countries, please visit
http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.
Thank you for your patience, understanding, and cooperation during this unexpected situation. We hope to welcome you onboard one of our ships under different circumstances very soon. In the meantime, we hope this situation diffuses quickly and wish you good health.
Sincerely,
подождал до 25 марта позвонил в ложик тревел сказали пишите заявление на возврат средств рассмотрят от 10 дней
написал на сайте
http://www.royalcaribbean.com письмо до сих пор тишина
думаю в суд обращаться
Возможно есть информация, какие есть варианты по групповым экскурсиям? У Вадима, который оставлял сообщение выше, на наши даты нет подходящих вариантов 
