Dear Guest,
We hope this email finds you and your family healthy and well.
Over the next few weeks, we will be making schedule and itinerary adjustments to some of our 2021 summer sailings for five of our ships. These changes are being made after tapping into market research and listening to feedback from guests and trade partners on opportunities for adventure for this upcoming summer. But most importantly, we are applying the best available public health, science and engineering insights to deliver a safe and healthy cruise vacation. Regrettably, as a result of these itinerary shifts, our August 22, 2021 Adventure of the Seas cruise has been cancelled.
The good news is, our sister ship, Jewel of the Seas, is heading to Copenhagen for her 2021 Summer season! The even better news, she'll sail on the exact same days as your original cruise and will visit similar destinations! So, starting September 23rd, 2020, to make this transition easier, we're automatically moving you to the corresponding Jewel of the Seas sailing.
While we know you'll have a great time onboard Jewel of the Seas, your vacation is important to us, along with providing you the flexibility to make the best decision for you and those in your party. Below, we've outlined your options along with a few additional details.
Option 1: Stay onboard the Jewel of the Seas cruise
We're automatically moving you to the Jewel of the Seas sailing departing on the same day as your original cruise.
Your current cruise fare paid will be price protected or reduced to the prevailing cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
If you were already paid in full and your cruise fare rate decreases, we'll provide you with a refund if there is any difference in pricing. You can expect to receive your refund to your original form of payment 45 days after we move you. Kindly note, refund times may vary depending on your financial institution.
Plus, we'll provide you with and Onboard Credit valued at a $50 USD for interior and ocean view staterooms or $100 USD for balcony staterooms and suites - because we know you were looking forward to sailing on a Voyager-class ship.
And, if you booked your airfare through Royal Caribbean International, we will reschedule your flight for you.. However, if you booked on your own, please contact the service provider directly for your options with them.
Option 2: If you choose to cancel. You'll receive:
We'll process a full refund of any paid portion of your cruise fare to the original form(s) of payment, including any non-refundable deposit.
Any pre-paid amenities will be refunded to the original form of payment.
You can expect to receive your refund 45 days after you submit your refund request. Kindly note, refund times may vary depending on your financial institution.
And, if you booked your airfare through Royal Caribbean International, it will be automatically refunded to you. However, if you booked on your own, please contact the service provider directly for your options with them.
There are a lot of moving parts when it comes to shifting a whole season of sailings and rebooking all guests, so please bear with us as we work to make this process as easy as possible for you. All moves will be completed by September 28, 2020 and we'll send an updated reservation confirmation with your revised details to the email address on file as soon as your reservation has been updated. If you prefer to cancel your cruise, please call us at 888-281-9344 or contact your Travel Advisor by September 28, 2020. And know, hold times may be longer than usual. If we haven't heard from you by then, you'll remain booked on the alternate Jewel of the Seas sailing. Should you decide to cancel after our moves are complete, you will continue to be covered by our Cruise with Confidence policy.
We'll send you your new details soon, however, if you have any questions, please contact your Travel Advisor or contact us at:
888 281 9344 in the U.S.
1 800 754 500 in Australia
0344 493 4005 in the U.K.
All other countries, please visit
http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.
Thank you for understanding. We look forward to welcoming you onboard for a great adventure. In the meantime, stay healthy and safe.
Sincerely,
Aurora Yera-Rodriguez
AVP | Guest Experience
Royal Caribbean International
Ну, ближе к дате будем разбираться.
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