We are looking forward to welcoming you on board our wonderful Costa Firenze. The embarkation date of your vacation in the United Arab Emirates is approaching.
Our priority is always to guarantee all our guests a peaceful, safe and relaxing vacation.
As you can understand, the international scenario is constantly evolving and as we are working in close contact with the authorities of the countries where we operate, we keep monitoring the situation to confirm the feasibility of the itineraries we have planned and at the same time, if the scenario does not allow it, find solutions that can ensure maximum safety and the best travel experience on board and ashore.
In this regard, we must inform you about few updates to the itinerary of our Costa Firenze, that have become necessary for operational reasons.
The updated route now includes an extended overnight call in Abu Dhabi instead of the daily call at Doha, Qatar.
This destination has repeatedly and abruptly changed its entry requirements in the past weeks, not allowing disembarkation to those immunized with certain vaccines, whose list has been modified several times. For this reason, despite our efforts to agree with the local authorities on precise and clear entry requirements, we have been forced to cancel the originally planned calls in this country for the whole season.
Even though it is partially different to what we had originally designed, we are certain that, even with this itinerary, your cruise in the Emirates will allow you to explore the strong contrasts typical of these destinations, between the silent gardens of the mosques and the tallest skyscrapers in the world, discovering ancient art, spicy flavors, and the magic of the desert, all within easy reach.
On another hand we do understand that these changes, may not meet your expectations. Therefore, as provided by the regulations applicable in these circumstances, if you decide, with our great regret, to renounce your cruise and not to leave, we will refund the amount paid within the terms of the law and compatibly with the technical time required to process the request which must be received at
info.europe@costa.it. In case of payment by bank transfer, we invite you to send us your bank details to
info.europe@costa.it (Iban code, bank name, beneficiary of the C/C and BIC code); otherwise, the refund will be made on the credit card used.
Should you prefer, instead, to receive a voucher equal to the amount already redeemed by Costa Cruises, usable within 18 months from the day of its issue for the purchase of a future cruise, you can make a request to
info.europe@costa.it by 10/02/2022.We will guarantee in this case a credit on board of € 100,00 per person (up to a maximum of € 200 in case of two adults per cabin).
Thank you very much for your understanding and attention,
Costa Crociere
В элегантный вечер выгуливайте все наряды сразу)
