Вот и всё. Письма об отмене.
Писал им на шведском и английском языке в стокгольмский офис.
На обращение через форму ответа нет, но мэйл об отмене круиза пришёл и плательщику, и попутчикам.
Паола, как некрасиво! Ни комплимента, ни ваучера, ни толком извинений.
We would first of all like to thank you for having chosen one of our products.
However, we regret to inform you that due to a glitch in our technical systems (technical problem), the price of the cruise you have chosen was completely wrongly published on the website and other channels. Due to technical problems, the pricelists we have had since Friday the 10th of August have wrongly been decreased more than 20 times, resulting in a clear mistaken amount. We had to immediately intervene in the systems and as a consequence, cancel the bookings done in the few hours in which the glitch occurred.
The issue and technical problem now has been resolved and we are ready to welcome your request to buy MSC products at the same conditions as prior to the technical problem.
The amount you have paid for the cruise has of course been promptly refunded.
We sincerely apologize for the inconvenience and hope that it will not stop you from staying with us in the future.
Thanks for your understanding!
MSC Cruises
Особенно доставляют перлы про
clear mistaken amount и особо противное
we had to immediately intervene in the systems.
Кому-то "недоимка" важнее лояльности клиентов.
Даже баллов на MSC Club не навалили.
