Ну вот и рухнули очередные планы... а счастье было так близко
Сегодня "прилетело" письмо от Косты... Его вроде как уже здесь выкладывали раньше, но повторюсь, чай вы не рассердитесь
Dear Partners,
We truly understand how much our mutual customers are looking forward to their deserved vacation, as much as we look forward to welcoming them on-board.
As you know, the actual pandemics scenario is still very fluid, and its l evolution creates operations issues that do not allow us to offer the best possible standard of service, experience, and safety to our guests.
For this reason, with great regret but with a great sense of responsibility, we have decided to voluntarily pause the cruise operations for Costa Firenze in the Emirates until February 17th, 2022. Therefore, we must unfortunately inform them that their cruise has been cancelled.
Costa Cruises will refund the amount paid within the terms of the law and compatibly with the technical time necessary to process the request.
On the other hand, if they wish to change their booking to other available departures instead of the refund, we would like to offer them to:
Move their cruise towards Emirates the next year, on the same week, maintaining the same price paid at the same conditions; or
Move their cruise on any other cruise at the best available price, with a complimentary on-board credit of € 100,00 per adult (for a maximum of €200,00 per cabin).
In case they are not ready to book now and prefer to receive a future cruise credit equal to the amount already collected by Costa, please send your request by 07/02/2022. The credit will be usable within 18 months of its creation and also entitles you to the aforementioned on-board credit of £ 100.00 (up to a maximum of £ 200.00 per cabin in the case of two adults per cabin).
Despite their choice, for this sudden inconvenient, we would like to offer them to enjoy a free cruise of 8 days on the Mediterranean Sea with any departure within 31 May 2022, on the tariff MyCruise (port charge and beverage package not included), maintaining the same or best category available and same occupancy of the cruise cancelled.
We thank you for your understanding
Best regards.
Подумываю попроситься в "бесплатный" круиз на май...
Изначально брали при бронировании Бриндиамо, потом Коста сама поменяла на май дринкс , может разница в цене была? И записано все было на карту мужа. Может и глюк какой прокрался ? Но воду давали безлимитно нам, и в обед и вечером. Так что даже в городе не покупали, брали с собой.
И тихонько поставили в каюту:) сейчас вот пытаюсь от страховой что-то получить!
